Extended Support
At KeyTrak, we’re committed to helping you protect your investment.
Much like an insurance plan, our support program helps keep your system up and running. If your system experiences errors or loses functionality, our in-house support technicians are here to help.
Extend and enhance your support coverage with a maintenance agreement.
When you purchase a KeyTrak system, one year of standard support is included. To continue your coverage past the initial year, you can choose to purchase a maintenance agreement.
One year of support is included with your system purchase.
- One phone number to call for any support issue
- All support handled by KeyTrak employees — no third parties
- 24/7/365 in-house phone support for all software issues or questions
- Software updates (when available)
- Assistance with training and procedural questions
- Hardware support (8 a.m. to 5 p.m. CST)
- Full coverage for system hardware issues, either by a technician on-site or by replacement*
*As determined by our support department and field technician coverage areas. Shipping charges apply.
Purchasing a maintenance agreement extends your support coverage past the initial year of support.
- All the benefits of included support coverage
- Predictable support costs
- Various options for term length and billing frequency
- Discounts on online supply orders
Our add-on services broaden your support coverage. These enhancements are available during the initial year of included standard support and beyond.
Keep scrolling to learn more about our support package enhancements!
Support Package Enhancements
Support package add-ons to enhance your protection.
Our Premier service augments our standard support with on-site repairs. If our support team isn’t able to resolve an issue over the phone, they can dispatch one of our field engineers — with no additional fees. This service also includes Elite Ship.
Our Gold Preferred Package augments our standard support with up to three on-site preventative maintenance visits from a trained technician.
When you sign up for our Elite Ship program, you’ll enjoy free two-day shipping on all replacement equipment. (NOTE: Freight for new equipment purchases will still be billed as normal.)
With KeyTrak Cloud Backup, you can minimize the likelihood of human error and receive additional protection for your data. Cloud Backup is an off-site data backup platform that automatically creates secure backups via the cloud every night.