Support

Support

Phone Support
KeyTrak Support
Our support team can help you with:

  • Hardware issues
  • Software issues
  • Accounting/billing issues
  • Ownership change
  • Address change


Extended Service
KeyTrak Maintenance Support
Get in touch with our corporate sales team to:

  • Receive extended service for your system by purchasing or updating a maintenance agreement.
  • Purchase drawers.
  • Order equipment such as fingerprint readers, driver’s license scanners and security cameras.
  • Upgrade your system.


Engage
Engage
Make sure you’re using your system to its fullest potential with our live video training program, Engage. If you’re covered by an active maintenance agreement, you’ll receive access to Engage at no additional cost.






supplies
KeyTrak Supplies
Our supply sales team can help you with:

  • Ordering supplies (key tags, rivets, zip ties, washers, etc.)
  • Ordering an override key
  • Recovering your customer number/password for online ordering


Support

Our highly trained group of support representatives is available to provide software phone support 24 hours a day, seven days a week. The support is free for the first 90 days after a KeyTrak system is installed, and thereafter if an authorized maintenance agreement is signed. The benefits of purchasing a maintenance agreement include:

  • Unlimited toll-free software phone support 24/7
  • Priority replacement for all KeyTrak equipment
  • Software updates and enhancements
  • Discounts on supply orders
  • Additional discounts on all key tag orders

Software License

To renew your software license, use the links below to submit your request or chat with us live. You can also call us directly at 800.541.5033.

Software Renewal Request